Reekon

Customer service automation
powered by AI

Resolve your customer tickets without agent
interaction via Email, Live chat or Phone call.

Reekon helps to reduce the high volume of
inquiries, average resolution time and increase
customer satisfaction accordingly.

Customer service automation
powered by AI

Resolve your customer tickets without agent
interaction via Email, Live chat or Phone call.

Reekon helps to reduce the high volume of
inquiries, average resolution time and increase
customer satisfaction accordingly.

Customer service automation
powered by AI

Resolve your customer tickets without agent interaction via Email, Live chat or Phone call.

Reekon helps to reduce the high volume of inquiries, average resolution time and increase customer satisfaction accordingly.

Key Features

For industry-specific companies

Ticket analysis

Automatically analyze your customer inquiries via all communication channels including Social networks, Live Chat, Email, or even Phone calls.

Ticket resolution

Generate answers or resolutions to your customer needs without human interaction based on your historical customer inquiries, knowledge base, products, or services databases.

Task automation

Integrate Reekon with your company systems and automate customer requested actions or tasks. Customers can be issued refunds, manage their orders and services, register claims or faulty products, and much more.

Categorization

Categorize and assign customer inquiries automatically to the most appropriate and available teams, agents, or engineers. Configure tags or other types of filter criteria to prevent clutter in your Helpdesk.