© 2021 Reekon, LLC. All rights reserved.
Contacts
Email: hello@reekon.net
📍 6 Snow Hill, Farringdon, London,
EC1A 2AY, United Kingdom
📍 Švitrigailos st. 11B, Vilnius,
01130, Lithuania
Partners
Customer service automation
with Artificial intelligence
Resolve your customer tickets without agent
interaction via Email, Live chat or Phone call.
Reekon helps to reduce the high volume of
inquiries, average resolution time and increase
customer satisfaction accordingly.
Customer service automation
powered by AI
Resolve your customer tickets without agent
interaction via Email, Live chat or Phone call.
Reekon helps to reduce the high volume of
inquiries, average resolution time and increase
customer satisfaction accordingly.
Customer service automation
powered by AI
Resolve your customer tickets without agent interaction via Email, Live chat or Phone call.
Reekon helps to reduce the high volume of inquiries, average resolution time and increase customer satisfaction accordingly.
Key Features
For industry-specific companies
Ticket analysis
Automatically analyze your customer inquiries via all communication channels including Social networks, Live Chat, Email, or even Phone calls.
Ticket resolution
Generate answers or resolutions to your customer needs without human interaction based on your historical customer inquiries, knowledge base, products, or services databases.
Task automation
Integrate Reekon with your company systems and automate customer requested actions or tasks. Customers can be issued refunds, manage their orders and services, register claims or faulty products, and much more.
Categorization
Categorize and assign customer inquiries automatically to the most appropriate and available teams, agents, or engineers. Configure tags or other types of filter criteria to prevent clutter in your Helpdesk.
Omnichannel Support
Automatically respond to your customers and ensure they receive the best possible experience across any communication channel
Automatically respond to your customers and ensure they receive
the best possible experience across any communication channel
Integrations
Integrate with industry-leading customer service software or any e-commerce platform of your choice.
Integrate with industry-leading customer service software or
any e-commerce platform of your choice.
ZenDesk
Intercom
Fresh Desk
JIRA
Service Now
Ivanti
Shopify
BigCommerce
Magento
Pricing plans for every business needs
Pricing plans
for every business needs
Subscription Plans
Start
€500 / month
Grow
€1,500 / month
Expand
Starts from €2,000 / month
Email Automation
Live Chat and Social Networks Automation
Phone Call Automation
Ticket, Knowledge base and FAQ Analysis
Custom Process Maps and Customer Journeys
Self-hosting
Automatic Ticket Assignment
ITSM & Helpdesk integrations
E-commerce Integrations
Performance Analysis and Analytics
Multilanguage Support
Back-End System Integrations
Application Support
Priority SLA
Start
Per month
500 Eur
1,000 automated conversations
All you need to start analyzing and resolving customer inquiries
Email automation
Live chat and Social networks automation
Phone call automation
Dynamic ticket, knowledge base, service, and product database analysis
Automatic ticket assignment and categorization
IT Service Management or Helpdesk platform integrations
eCommerce platform integration
Performance analysis and analytics
Application support
Custom process maps and customer journeys
Self-hosting
Priority SLA
Multilanguage support
Back office system integrations
Grow
Per month
1,500 Eur
5,000 automated conversations
Scale your business with custom process maps, self-hosting and priority SLA
Email automation
Live chat and Social networks automation
Phone call automation
Dynamic ticket, knowledge base, service, and product database analysis
Automatic ticket assignment and categorization
IT Service Management or Helpdesk platform integrations
eCommerce platform integration
Performance analysis and analytics
Application support
Custom process maps and customer journeys
Self-hosting
Priority SLA
Multilanguage support
Back office system integrations
Expand
Starts from per month
2,000 Eur
Unlimited automated conversations
Maximize ROI with multiple languages and full process automation
Email automation
Live chat and Social networks automation
Phone call automation
Dynamic ticket, knowledge base, service, and product database analysis
Automatic ticket assignment and categorization
IT Service Management or Helpdesk platform integrations
eCommerce platform integration
Performance analysis and analytics
Application support
Custom process maps and customer journeys
Self-hosting
Priority SLA
Multilanguage support
Back office system integrations
Trusted by
© 2021 Reekon, LLC. All rights reserved.
Contact Us
Email: hello@reekon.net
6 Snow Hill,
Farringdon, London,
EC1A 2AY, United Kingdom
Švitrigailos st. 11B,
Vilnius, 01130, Lithuania
© 2021 Reekon, LLC.
All rights reserved.
Contact Us
Email: hello@reekon.net
6 Snow Hill, Farringdon,
London, EC1A 2AY,
United Kingdom
Švitrigailos st. 11B, Vilnius,
01130, Lithuania
