R E E K O N

Customer service automation
powered by AI

Resolve your customer tickets without agent
interaction via Email, Live chat or Phone call.

Reekon helps to reduce the high volume of
inquiries, average resolution time and increase
customer satisfaction accordingly.

Customer service automation
powered by AI

Resolve your customer tickets without agent
interaction via Email, Live chat or Phone call.

Reekon helps to reduce the high volume of
inquiries, average resolution time and increase
customer satisfaction accordingly.

Customer service automation
powered by AI

Resolve your customer tickets without agent interaction via Email, Live chat or Phone call.

Reekon helps to reduce the high volume of inquiries, average resolution time and increase customer satisfaction accordingly.

Key Features

Key Features

For industry-specific companies

Ticket analysis

Automatically analyze your customer inquiries via all communication channels including Social networks, Live Chat, Email, or even Phone calls.

Ticket resolution

Generate answers or resolutions to your customer needs without human interaction based on your historical customer inquiries, knowledge base, products, or services databases.

Task automation

Integrate Reekon with your company systems and automate customer requested actions or tasks. Customers can be issued refunds, manage their orders and services, register claims or faulty products, and much more.

Categorization

Categorize and assign customer inquiries automatically to the most appropriate and available teams, agents, or engineers. Configure tags or other types of filter criteria to prevent clutter in your Helpdesk.

Omnichannel Support

Automatically respond to your customers and ensure they receive the best possible experience across any communication channel

Automatically respond to your customers and ensure they receive
the best possible experience across any communication channel

Phone Calls

Social Networks

Integrations

Integrate with industry-leading customer service software or any e-commerce platform of your choice.

Integrate with industry-leading customer service software or
any e-commerce platform of your choice.

ZenDesk
Intercom
Fresh Desk
JIRA
Service Now
Ivanti
Shopify
WooCommerce
Magento

Pricing plans for every size of businesses

Pricing plans
for every size of businesses

Subscription Plans

Small & Medium

€1,500 / mo

Enterprise

Starts from €2,000 / mo

Full Automation

Custom / Get a quote

Email Automation
Live Chat and Social Networks Automation
Phone Call Automation
Ticket, Knowledge base and FAQ Analysis
Custom Process Maps and Customer Journeys
Self-hosting
Automatic Ticket Assignment
ITSM & Helpdesk integrations
E-commerce Integrations
Performance Analysis and Analytics
Multilanguage Support
Back-End System Integrations
Application Support
Priority SLA

Our Happy Clients

© 2020 Reekon, LLC. All rights reserved.

© 2020 Reekon, LLC. All rights reserved.

© 2020 Reekon, LLC.
All rights reserved.