Grow your business with scalable
and secure customer service

Provide immediate resolutions to your customer needs on any
communication channel and allow them to make financial
decisions around the clock.

Grow your business with scalable
and secure customer service

Provide immediate resolutions to your customer needs
on any communication channel and allow them to make
financial decisions around the clock.

Grow your business with scalable and secure customer service

Provide immediate resolutions to your customer needs on any communication channel and allow them to make financial decisions around the clock.

Automation that brings the results

Customer inquiry deflection up to

Customer wait time reduction up to

Resolution time reduction up to

Cost per inquiry reduction up to

Customer inquiry deflection up to

Customer wait time reduction up to

Resolution time reduction up to

Cost per inquiry reduction up to

Build trust with your customers

Provide secure and compliant customer service solution, which delivers more personal experiences that every customer deserves.

Integrate Reekon into your website, in-app, social,
or any desired communication channel. Reekon will reflect your service policy and best support practices
to provide resolutions with the highest accuracy in the result. All of this – without human interaction.

Build trust with your customers

Provide secure and compliant customer service solution, which delivers more personal experiences that every customer deserves.

Integrate Reekon into your website, in-app, social, or any desired communication channel. Reekon will reflect your service policy and best support practices to provide resolutions with the highest accuracy in the result. All of this – without human interaction.

Build trust with your customers

Provide secure and compliant customer service solution, which delivers more personal experiences that every customer deserves.

Integrate Reekon into your website, in-app, social, or any desired communication channel. Reekon will reflect your service policy and best support practices to provide resolutions with the highest accuracy in the result. All of this – without human interaction.

Invest in meaningful support

Ensure that your customers will receive the most up to date information about your services, their personal accounts, and enable them to take actions in the language of choice.

► Check account balance and credit limits

► Update personal information

► Make payments or deposits

► Report lost payment cards or unauthorized transactions

► Raise and monitor requests for cards, mortgages or loans

► Promote product updates and offers

Invest in meaningful support

Ensure that your customers will receive the most up to date information about your services, their personal accounts, and enable them to take actions in the language of choice.

► Check account balance and credit limits

► Update personal information

► Make payments or deposits

► Report lost payment cards or unauthorized transactions

► Raise and monitor requests for cards, mortgages or loans

► Promote product updates and offers

Invest in meaningful support

Ensure that your customers will receive the most up to date information about your services, their personal accounts, and enable them to take actions in the language of choice.

► Check account balance and credit limits

► Update personal information

► Make payments or deposits

► Report lost payment cards or unauthorized transactions

► Raise and monitor requests for cards, mortgages or loans

► Promote product updates and offers

Dramatically reduce wait times & increase NPS score

Grow revenue and customer lifetime value providing personalized services

► Provide closest branches based on customers location

► Schedule appointments

► Purchase new products or services

► Manage credits and limits

► Promote product updates and offers

► Sign up for banking services

► Resolve technical issues

Dramatically reduce wait times & increase NPS score

Grow revenue and customer lifetime value providing personalized services

► Provide closest branches based on customers location

► Schedule appointments

► Purchase new products or services

► Manage credits and limits

► Promote product updates and offers

► Sign up for banking services

► Resolve technical issues

Dramatically reduce wait times & increase NPS score

Grow revenue and customer lifetime value providing personalized services

► Provide closest branches based on customers location

► Schedule appointments

► Purchase new products or services

► Manage credits and limits

► Promote product updates and offers

► Sign up for banking services

► Resolve technical issues

AI & Live Agent collaboration

Increase live agents’ productivity up to 30% and improve customer service quality by integrating Reekon to your Helpdesk.

► Provide resolution guidance and suggested responses based on historical tickets and Knowledge Base within agents dashboard

► Automate ticket routing based on business policy or patterns created from previous conversations to the most appropriate or available support agent

► Automatically differentiate support level by identifying and escalating the highest value inquiries to reduce churn and improve CSAT

AI & Live Agent collaboration

Increase live agents’ productivity up to 30% and improve customer service quality by integrating Reekon to your Helpdesk.

► Provide resolution guidance and suggested responses based on historical tickets and Knowledge Base within agents dashboard

► Automate ticket routing based on business policy or patterns created from previous conversations to the most appropriate or available support agent

► Automatically differentiate support level by identifying and escalating the highest value inquiries to reduce churn and improve CSAT

AI & Live Agent collaboration

Increase live agents’ productivity up to 30% and improve customer service quality by integrating Reekon to your Helpdesk.

► Provide resolution guidance and suggested responses based on historical tickets and Knowledge Base within agents dashboard

► Automate ticket routing based on business policy or patterns created from previous conversations to the most appropriate or available support agent

► Automatically differentiate support level by identifying and escalating the highest value inquiries to reduce churn and improve CSAT

Eliminate manual tasks

Grow your business without increasing customer service costs. Reekon integrates with your internal or 3rd party systems to automate user-requested tasks and gives your agents time to breathe.

► Customer identification & verification via SMS or Phone call for maximum security assurance and experience

► Account settings and services management

► Automation of complex manual processes via internal systems that are time-intense and repetitive

► Activity logs with a detailed & traceable bot activity, and chronological changes for legal and compliance

Eliminate manual tasks

Grow your business without increasing customer service costs. Reekon integrates with your internal or 3rd party systems to automate user-requested tasks and gives your agents time to breathe.

► Customer identification & verification via SMS or Phone call for maximum security assurance and experience

► Account settings and services management

► Automation of complex manual processes via internal systems that are time-intense and repetitive

► Activity logs with a detailed & traceable bot activity, and chronological changes for legal and compliance

Eliminate manual tasks

Grow your business without increasing customer service costs. Reekon integrates with your internal or 3rd party systems to automate user-requested tasks and gives your agents time to breathe.

► Customer identification & verification via SMS or Phone call for maximum security assurance and experience

► Account settings and services management

► Automation of complex manual processes via internal systems that are time-intense and repetitive

► Activity logs with a detailed & traceable bot activity, and chronological changes for legal and compliance

Join Financial Service leaders who automate Customer Service as well

We started our AI journey and developed the first Australia's virtual assistant designed to help with the home loan application process. It has answered more than 31,000 customer questions with 80% of accuracy and 4 out of 5 people are happy to use it.

UBank

Our AI assistant is designed to help with customer inquiries that in the past would have needed a call, web search, email, or branch visit, such as, “How do I activate my card?”. It has successfully handled millions of conversations and the numbers are growing.

Westpac

Our bank has over 5,000 branches that receive more than 350,000 online inquiries a day and the volume is growing 23% a year. We found that advisors are spending most of their time answering repetitive questions so we decided to integrate AI. Now it helps us to speed up everyday processes and allow them to address time for more complicated issues.