R E E K O N

An insurance grade support for
your digitally connected customers

Take care of your customers and build long term
relationships by providing immediate resolutions
anytime and on any communication channel.

An insurance grade support for
your digitally connected customers

Take care of your customers and build long term
relationships by providing immediate resolutions
anytime and on any communication channel.

An insurance grade support for your digitally connected customers

Take care of your customers and build long term relationships by providing immediate resolutions anytime and on any communication channel.

Automation that brings the results

Customer inquiry deflection up to
0%
Customer wait time reduction up to
0%
Resolution time reduction up to
0%
Customer inquiry deflection up to
0%
Customer inquiry deflection up to
0%
Customer wait time reduction up to
0%
Resolution time reduction up to
0%
Customer inquiry deflection up to
0%

Do not leave your customers behind

Introduce Reekon as the front line defense solution and ensure that every customer will receive the most up to date information about your services, personal accounts, and enable them to take actions:

 Generate personal pricing plans and purchase policies

 Search detailed information about health/care centers

 Register injuries and incidents

 Submit and monitor claims

 Manage services

Do not leave your customers behind

Introduce Reekon as the front line defense solution and ensure that every customer will receive the most up to date information about your services, personal accounts, and enable them to take actions:

 Generate personal pricing plans and purchase policies

 Search detailed information about health/care centers

 Register injuries and incidents

 Submit and monitor claims

 Manage services

Do not leave your customers behind

Introduce Reekon as the front line defense solution and ensure that every customer will receive the most up to date information about your services, personal accounts, and enable them to take actions:

 Generate personal pricing plans and purchase policies

 Search detailed information about health/care centers

 Register injuries and incidents

 Submit and monitor claims

 Manage services

Invest in meaningful support

Ensure that your customers will receive the most up to date information about your services, their personal accounts, and enable them to take actions in the language of choice:

 Check account balance and credit limits

 Update personal information

 Make payments or deposits

 Report lost payment cards or unauthorized transactions

 Monitor applications and their status

 Promote product updates and offers

Invest in meaningful support

Ensure that your customers will receive the most up to date information about your services, their personal accounts, and enable them to take actions in the language of choice:

 Check account balance and credit limits

 Update personal information

 Make payments or deposits

 Report lost payment cards or unauthorized transactions

 Monitor applications and their status

 Promote product updates and offers

Invest in meaningful support

Ensure that your customers will receive the most up to date information about your services, their personal accounts, and enable them to take actions in the language of choice:

 Check account balance and credit limits

 Update personal information

 Make payments or deposits

 Report lost payment cards or unauthorized transactions

 Monitor applications and their status

 Promote product updates and offers

AI & Live Agent collaboration

Increase live agents’ productivity up to 30% and improve customer service quality by integrating Reekon to your Helpdesk:

 Provide resolution guidance and suggested responses based on historical tickets and Knowledge Base within agents dashboard

 Automate ticket routing based on business policy or patterns created from previous conversations to the most appropriate or available support agent

 Automatically differentiate support level by identifying and escalating the highest value inquiries to reduce churn and improve CSAT

AI & Live Agent collaboration

Increase live agents’ productivity up to 30% and improve customer service quality by integrating Reekon to your Helpdesk:

 Provide resolution guidance and suggested responses based on historical tickets and Knowledge Base within agents dashboard

 Automate ticket routing based on business policy or patterns created from previous conversations to the most appropriate or available support agent

 Automatically differentiate support level by identifying and escalating the highest value inquiries to reduce churn and improve CSAT

AI & Live Agent collaboration

Increase live agents’ productivity up to 30% and improve customer service quality by integrating Reekon to your Helpdesk:

 Provide resolution guidance and suggested responses based on historical tickets and Knowledge Base within agents dashboard

 Automate ticket routing based on business policy or patterns created from previous conversations to the most appropriate or available support agent

 Automatically differentiate support level by identifying and escalating the highest value inquiries to reduce churn and improve CSAT

Eliminate manual tasks

Grow your business without increasing customer service costs. Reekon integrates with your internal or 3rd party systems to automate user-requested tasks and gives your agents time to breathe:

 Customer identification & verification via SMS or Phone call for maximum security assurance and experience

 Account settings and services management

 Automation of complex manual processes via internal systems that are time-intense and repetitive

 Activity logs with a detailed & traceable bot activity, and chronological changes for legal and compliance

Eliminate manual tasks

Grow your business without increasing customer service costs. Reekon integrates with your internal or 3rd party systems to automate user-requested tasks and gives your agents time to breathe:

 Customer identification & verification via SMS or Phone call for maximum security assurance and experience

 Account settings and services management

 Automation of complex manual processes via internal systems that are time-intense and repetitive

 Activity logs with a detailed & traceable bot activity, and chronological changes for legal and compliance

Eliminate manual tasks

Grow your business without increasing customer service costs. Reekon integrates with your internal or 3rd party systems to automate user-requested tasks and gives your agents time to breathe:

 Customer identification & verification via SMS or Phone call for maximum security assurance and experience

 Account settings and services management

 Automation of complex manual processes via internal systems that are time-intense and repetitive

 Activity logs with a detailed & traceable bot activity, and chronological changes for legal and compliance

Insurance companies utilize AI to significantly improve their customer relationships

© 2020 Reekon, LLC. All rights reserved.

© 2020 Reekon, LLC. All rights reserved.

© 2020 Reekon, LLC.
All rights reserved.