An insurance grade support for
your digitally connected customers

Take care of your customers and build long term
relationships by providing immediate resolutions
anytime and on any communication channel.

An insurance grade support for
your digitally connected customers

Take care of your customers and build long term
relationships by providing immediate resolutions
anytime and on any communication channel.

An insurance grade support for your digitally connected customers

Take care of your customers and build long term relationships by providing immediate resolutions anytime and on any communication channel.

Automation that brings the results

Customer inquiry deflection up to

Customer wait time reduction up to

Resolution time reduction up to

Customer inquiry deflection up to

Customer wait time reduction up to

Resolution time reduction up to

Customer inquiry deflection up to

Do not leave your customers behind

Introduce Reekon as the front line defense solution and ensure that every customer will receive the most up to date information about your services, personal accounts, and enable them to take actions:

► Generate personal pricing plans and purchase policies

► Search detailed information about health/care centers

► Register injuries and incidents

► Submit and monitor claims

► Manage services

Do not leave your customers behind

► Generate personal pricing plans and purchase policies

► Search detailed information about health/care centers

► Register injuries and incidents

► Submit and monitor claims

► Manage services

Do not leave your customers behind

► Generate personal pricing plans and purchase policies

► Search detailed information about health/care centers

► Register injuries and incidents

► Submit and monitor claims

► Manage services

Invest in meaningful support

Ensure that your customers will receive the most up to date information about your services, their personal accounts, and enable them to take actions in the language of choice:

► Check account balance and credit limits

► Update personal information

► Make payments or deposits

► Report lost payment cards or unauthorized transactions

► Monitor applications and their status

► Promote product updates and offers

Invest in meaningful support

Ensure that your customers will receive the most up to date information about your services, their personal accounts, and enable them to take actions in the language of choice:

► Check account balance and credit limits

► Update personal information

► Make payments or deposits

► Report lost payment cards or unauthorized transactions

► Monitor applications and their status

► Promote product updates and offers

Invest in meaningful support

Ensure that your customers will receive the most up to date information about your services, their personal accounts, and enable them to take actions in the language of choice:

► Check account balance and credit limits

► Update personal information

► Make payments or deposits

► Report lost payment cards or unauthorized transactions

► Monitor applications and their status

► Promote product updates and offers

AI & Live Agent collaboration

Increase live agents’ productivity up to 30% and improve customer service quality by integrating Reekon to your Helpdesk:

► Provide resolution guidance and suggested responses based on historical tickets and Knowledge Base within agents dashboard

► Automate ticket routing based on business policy or patterns created from previous conversations to the most appropriate or available support agent

► Automatically differentiate support level by identifying and escalating the highest value inquiries to reduce churn and improve CSAT

AI & Live Agent collaboration

Increase live agents’ productivity up to 30% and improve customer service quality by integrating Reekon to your Helpdesk:

► Provide resolution guidance and suggested responses based on historical tickets and Knowledge Base within agents dashboard

► Automate ticket routing based on business policy or patterns created from previous conversations to the most appropriate or available support agent

► Automatically differentiate support level by identifying and escalating the highest value inquiries to reduce churn and improve CSAT

AI & Live Agent collaboration

Increase live agents’ productivity up to 30% and improve customer service quality by integrating Reekon to your Helpdesk:

► Provide resolution guidance and suggested responses based on historical tickets and Knowledge Base within agents dashboard

► Automate ticket routing based on business policy or patterns created from previous conversations to the most appropriate or available support agent

► Automatically differentiate support level by identifying and escalating the highest value inquiries to reduce churn and improve CSAT

Eliminate manual tasks

Grow your business without increasing customer service costs. Reekon integrates with your internal or 3rd party systems to automate user-requested tasks and gives your agents time to breathe:

► Customer identification & verification via SMS or Phone call for maximum security assurance and experience

► Account settings and services management

► Automation of complex manual processes via internal systems that are time-intense and repetitive

► Activity logs with a detailed & traceable bot activity, and chronological changes for legal and compliance

Eliminate manual tasks

Grow your business without increasing customer service costs. Reekon integrates with your internal or 3rd party systems to automate user-requested tasks and gives your agents time to breathe:

► Customer identification & verification via SMS or Phone call for maximum security assurance and experience

► Account settings and services management

► Automation of complex manual processes via internal systems that are time-intense and repetitive

► Activity logs with a detailed & traceable bot activity, and chronological changes for legal and compliance

Eliminate manual tasks

Grow your business without increasing customer service costs. Reekon integrates with your internal or 3rd party systems to automate user-requested tasks and gives your agents time to breathe:

► Customer identification & verification via SMS or Phone call for maximum security assurance and experience

► Account settings and services management

► Automation of complex manual processes via internal systems that are time-intense and repetitive

► Activity logs with a detailed & traceable bot activity, and chronological changes for legal and compliance

Insurance companies utilize AI to significantly improve their customer relationships

We have decided to integrate AI to let our customers anywhere in the world and on every communication channel reach "Amex". As a result, our Virtual Assistant has improved the First Call Resolution rates from 29% to 44% and now handles the increased service request volume of 250% at a lower cost and higher customer satisfaction.

American Express

Our AI assistant is designed to help with customer inquiries that in the past would have needed a call, web search, email, or branch visit, such as, “How do I activate my card?”. It has successfully handled millions of conversations and the numbers are growing.

Westpac

Our bank has over 5,000 branches that receive more than 350,000 online inquiries a day and the volume is growing 23% a year. We found that advisors are spending most of their time answering repetitive questions so we decided to integrate AI. Now it helps us to speed up everyday processes and allow them to address time for more complicated issues.