R E E K O N

Provide automated customer service for your Retail and eCommerce customers

Integrate Reekon with any Helpdesk or eCommerce platforms
and start supporting your customers without agent interaction
across all communication channels.

Reekon will help you to reduce the high volume of tickets, average
ticket resolution time and improve customer satisfaction accordingly.

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Provide automated customer service for your Retail and eCommerce customers
Integrate Reekon with any Helpdesk or eCommerce platforms <br> and start supporting your customers without agent interaction <br> across all communication channels. <br><br> Reekon will help you to reduce the high volume of tickets, average <br> ticket resolution time and improve customer satisfaction accordingly.
Provide automated customer service for your Retail and eCommerce customers Provide automated customer service for your Retail and eCommerce customers Provide automated customer service for your Retail and eCommerce customers Provide automated customer service for your Retail and eCommerce customers

Automation that brings the results

Customer inquiry deflection
0%
Customer wait time reduction
0%
Resolution time reduction
0%
Cost per inquiry reduction
0%
E-commerce customer support automation

Personalized self-service for a maximum shopping experience

► Provide customers the most updated information about their orders and delivery status;
► Provide details about the stock and incoming products;
► Issue refunds without agent interaction;
► Analyze your customers fault orders and troubleshoot them based on the best practices;
► Allow customers to manage their accounts, orders, services via any communication channel and while on the move.

Automate responses and user-requested actions

► Identify your customers & verify them via SMS or Phone
call for maximum security assurance and experience.
► Integrate Reekon with your CRM/ERP or other internal systems and automate complex manual processes that are time-intense and repetitive. Allow customers to manage their accounts, orders, services without leaving a conversation or while on the move.
► Activity logs with a detailed & traceable bot activity, and chronological changes for legal and compliance

AI & Live Agent collaboration: guided assistance and ticket routing

Increase live agents' productivity up to 30% and improve customer service quality by integrating Reekon to your Helpdesk.

► Provide resolution guidance and suggested responses based on historical tickets and Knowledge Base within agents dashboard.
► Automate ticket routing based on business policy or patterns created from previous conversations to the most appropriate or available support agent.
► Automatically differentiate support level by identifying and escalating the highest value inquiries to reduce churn and improve CSAT.

Platform Integrations

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