Integrate Reekon with any Helpdesk or eCommerce platforms
and start supporting your customers without agent interaction
across all communication channels.
Reekon will help you to reduce the high volume of tickets, average
ticket resolution time and improve customer satisfaction accordingly.
► Provide customers the most updated information about their orders and delivery status;
► Provide details about the stock and incoming products;
► Issue refunds without agent interaction;
► Analyze your customers fault orders and troubleshoot them based on the best practices;
► Allow customers to manage their accounts, orders, services via any communication channel and while on the move.
► Identify your customers & verify them via SMS or Phone
call for maximum security assurance and experience.
► Integrate Reekon with your CRM/ERP or other internal systems and automate complex manual processes that are time-intense and repetitive. Allow customers to manage their accounts, orders, services without leaving a conversation or while on the move.
► Activity logs with a detailed & traceable bot activity, and chronological changes for legal and compliance
► Provide resolution guidance and suggested responses based on historical tickets and Knowledge Base within agents dashboard.
► Automate ticket routing based on business policy or patterns created from previous conversations to the most appropriate or available support agent.
► Automatically differentiate support level by identifying and escalating the highest value inquiries to reduce churn and improve CSAT.