Struggling with a high volume of
customer inquiries and queues?

According to statistics, Telecom companies remain
the worst in customer service rankings of any industry.

Stop relying on agent support only and introduce an
autonomous solution that eliminates repetitive issues,
boosts CSAT accordingly, and reduces the churn.

Struggling with a high volume of
customer inquiries and queues?

According to statistics, Telecom companies
remain the worst in customer service rankings
of any industry.

Stop relying on agent support only and introduce
an autonomous solution that eliminates repetitive
issues, boosts CSAT accordingly, and reduces the
churn.

Struggling with a high volume of customer inquiries and queues?

According to statistics, Telecom companies remain the worst in customer service rankings of any industry.

Stop relying on agent support only and introduce an autonomous solution that eliminates repetitive issues, boosts CSAT accordingly, and reduces the churn.

Turn your Customer Service Strategy
into a Business Driver

The positive customer experience has become the main factor that determines customer retention. Due to the wide range of services, customers have less brand loyalty than ever. They expect no queues, quick responses, and accurate solutions 24/7. Companies that will not address such problems ultimately will lose their customers and fail to maintain long-term relationships.

Telecom customer service is not meeting customer satisfaction

More competition and less brand loyalty directly leads to high churn

Chatbots vs Intelligent
assistants

Technologies enabled customers to be more connected. Due to the fact, they have less patience than ever and expect a corresponding level of services. Unfortunately, a high volume of inquiries, long waiting times, and queues across all communication channels perfectly define today’s customer support.

Consumers that sought help in the past and had bad experiences will not rely on any services anymore. Even if there are service, quality, or price differences, they will seek out alternatives at an exceptionally high speed.

Companies have spent millions in R&D processes to train rule-based Chatbots but due to technological capabilities in the past, they were exceptionally limited to their capabilities to provide accurate resolutions to dynamically changing customer issues. These primitive solutions directly affected Customer Experience and brought more harm than benefit.

Automation that brings the results

Customer inquiry deflection up to

Customer wait time reduction up to

Resolution time reduction up to

Cost per inquiry reduction up to

Customer inquiry deflection up to

Customer wait time reduction up to

Resolution time reduction up to

Cost per inquiry reduction up to

Automate every step of the customer's journey

Bring more personalized customer experience via the desired communication channel based on your databases and historical conversations.

► Provide account balance and payment monitoring

► Manage devices, recurring services, plan ordering and upgrades

► Identify faulty products and register for warranty service

► Manage returns and refunds

► Provide resolutions to technical issues based on your knowledge base.

Automate every step of the
customer's journey

Bring more personalized customer experience via the desired communication channel based on your databases and historical conversations.

► Provide account balance and payment monitoring

► Manage devices, recurring services, plan ordering and upgrades

► Identify faulty products and register for warranty service

► Manage returns and refunds

► Provide resolutions to technical issues based on your knowledge base.

Automate every step of the customer's journey

Bring more personalized customer experience via the desired communication channel based on your databases and historical conversations.

► Provide account balance and payment monitoring

► Manage devices, recurring services, plan ordering and upgrades

► Identify faulty products and register for warranty service

► Manage returns and refunds

► Provide resolutions to technical issues based on your knowledge base.

Eliminate manual tasks

Grow your business without increasing customer service costs. Reekon integrates with your internal or 3rd party systems to automate user-requested tasks and gives your agents time to breathe.

► Customer identification & verification via SMS or Phone call for maximum security assurance and experience

► Account settings, orders or services management

► Automation of complex manual processes via internal systems that are time-intense and repetitive

► Activity logs with a detailed & traceable bot activity, and chronological changes for legal and compliance

Eliminate manual tasks

Grow your business without increasing customer service costs. Reekon integrates with your internal or 3rd party systems to automate user-requested tasks and gives your agents time to breathe.

► Customer identification & verification via SMS or Phone call for maximum security assurance and experience

► Account settings, orders or services management

► Automation of complex manual processes via internal systems that are time-intense and repetitive

► Activity logs with a detailed & traceable bot activity, and chronological changes for legal and compliance

Eliminate manual tasks

Grow your business without increasing customer service costs. Reekon integrates with your internal or 3rd party systems to automate user-requested tasks and gives your agents time to breathe.

► Customer identification & verification via SMS or Phone call for maximum security assurance and experience

► Account settings, orders or services management

► Automation of complex manual processes via internal systems that are time-intense and repetitive

► Activity logs with a detailed & traceable bot activity, and chronological changes for legal and compliance

AI & Live Agent collaboration: guided assistance and ticket routing

Increase live agents’ productivity up to 30% and improve customer service quality by integrating Reekon to your Helpdesk.

► Provide resolution guidance and suggested responses based on historical tickets and Knowledge Base within agents dashboard

► Automate ticket routing based on business policy or patterns created from previous conversations to the most appropriate or available support agent

► Automatically differentiate support level by identifying and escalating the highest value inquiries to reduce churn and improve CSAT

AI & Live Agent collaboration: guided assistance and ticket routing

Increase live agents’ productivity up to 30% and improve customer service quality by integrating Reekon to your Helpdesk.

► Provide resolution guidance and suggested responses based on historical tickets and Knowledge Base within agents dashboard

► Automate ticket routing based on business policy or patterns created from previous conversations to the most appropriate or available support agent

► Automatically differentiate support level by identifying and escalating the highest value inquiries to reduce churn and improve CSAT

AI & Live Agent collaboration: guided assistance and ticket routing

Increase live agents’ productivity up to 30% and improve customer service quality by integrating Reekon to your Helpdesk.

► Provide resolution guidance and suggested responses based on historical tickets and Knowledge Base within agents dashboard

► Automate ticket routing based on business policy or patterns created from previous conversations to the most appropriate or available support agent

► Automatically differentiate support level by identifying and escalating the highest value inquiries to reduce churn and improve CSAT

Telecoms using AI

Intelligent AI assistants help contend with the massive number of support requests, which often overwhelm customer service centers.

We implemented conversational AI to handle a range of customer service questions and saw a 68% improvement in customer satisfaction. The bot scales responses to simple customer queries, delivering the speed that subscribers demand.

Vodafone

Our virtual assistant MIKA suggests solutions to network issues, leading to a 20% to 40% improvement to its first-time resolution rate.

Nokia

Our Voice Assistant "Aura" helps us to reduce customer service costs generated by phone inquiries.

Telefónica

We implemented a "Voice Remote" solution that speaks network names/time slots, show titles, and helps customers navigate through their television options. It is useful for individuals with disabilities and anyone who wants to “search” through their voice rather than hitting buttons on the remote.