Technologies enabled customers to be more connected. Due to the fact, they have less patience than ever and expect a corresponding level of services. Unfortunately, a high volume of inquiries, long waiting times, and queues across all communication channels perfectly define today’s customer support.
Consumers that sought help in the past and had bad experiences will not rely on any services anymore. Even if there are service, quality, or price differences, they will seek out alternatives at an exceptionally high speed.
Companies have spent millions in R&D processes to train rule-based Chatbots but due to technological capabilities in the past, they were exceptionally limited to their capabilities to provide accurate resolutions to dynamically changing customer issues. These primitive solutions directly affected Customer Experience and brought more harm than benefit.
Bring more personalized customer experience via the desired communication channel based on your databases and historical conversations.
► Provide account balance and payment monitoring
► Manage devices, recurring services, plan ordering and upgrades
► Identify faulty products and register for warranty service
► Manage returns and refunds
► Provide resolutions to technical issues based on your knowledge base.
Bring more personalized customer experience via the desired communication channel based on your databases and historical conversations.
► Provide account balance and payment monitoring
► Manage devices, recurring services, plan ordering and upgrades
► Identify faulty products and register for warranty service
► Manage returns and refunds
► Provide resolutions to technical issues based on your knowledge base.
Bring more personalized customer experience via the desired communication channel based on your databases and historical conversations.
► Provide account balance and payment monitoring
► Manage devices, recurring services, plan ordering and upgrades
► Identify faulty products and register for warranty service
► Manage returns and refunds
► Provide resolutions to technical issues based on your knowledge base.
Grow your business without increasing customer service costs. Reekon integrates with your internal or 3rd party systems to automate user-requested tasks and gives your agents time to breathe.
► Customer identification & verification via SMS or Phone call for maximum security assurance and experience
► Account settings, orders or services management
► Automation of complex manual processes via internal systems that are time-intense and repetitive
► Activity logs with a detailed & traceable bot activity, and chronological changes for legal and compliance
Grow your business without increasing customer service costs. Reekon integrates with your internal or 3rd party systems to automate user-requested tasks and gives your agents time to breathe.
► Customer identification & verification via SMS or Phone call for maximum security assurance and experience
► Account settings, orders or services management
► Automation of complex manual processes via internal systems that are time-intense and repetitive
► Activity logs with a detailed & traceable bot activity, and chronological changes for legal and compliance
Grow your business without increasing customer service costs. Reekon integrates with your internal or 3rd party systems to automate user-requested tasks and gives your agents time to breathe.
► Customer identification & verification via SMS or Phone call for maximum security assurance and experience
► Account settings, orders or services management
► Automation of complex manual processes via internal systems that are time-intense and repetitive
► Activity logs with a detailed & traceable bot activity, and chronological changes for legal and compliance
Increase live agents’ productivity up to 30% and improve customer service quality by integrating Reekon to your Helpdesk.
► Provide resolution guidance and suggested responses based on historical tickets and Knowledge Base within agents dashboard
► Automate ticket routing based on business policy or patterns created from previous conversations to the most appropriate or available support agent
► Automatically differentiate support level by identifying and escalating the highest value inquiries to reduce churn and improve CSAT
Increase live agents’ productivity up to 30% and improve customer service quality by integrating Reekon to your Helpdesk.
► Provide resolution guidance and suggested responses based on historical tickets and Knowledge Base within agents dashboard
► Automate ticket routing based on business policy or patterns created from previous conversations to the most appropriate or available support agent
► Automatically differentiate support level by identifying and escalating the highest value inquiries to reduce churn and improve CSAT
Increase live agents’ productivity up to 30% and improve customer service quality by integrating Reekon to your Helpdesk.
► Provide resolution guidance and suggested responses based on historical tickets and Knowledge Base within agents dashboard
► Automate ticket routing based on business policy or patterns created from previous conversations to the most appropriate or available support agent
► Automatically differentiate support level by identifying and escalating the highest value inquiries to reduce churn and improve CSAT
Intelligent AI assistants help contend with the massive number of support requests, which often overwhelm customer service centers.
© 2020 Reekon, LLC. All rights
reserved.
📍 6 Snow Hill,
Farringdon, London,
EC1A 2AY,
United Kingdom
📍 Švitrigailos g. 11B,
Vilnius,
01130,
Lithuania
6 Snow Hill,
Farringdon, London,
EC1A 2AY,
United Kingdom
Švitrigailos g. 11B, Vilnius,
01130, Lithuania
6 Snow Hill, Farringdon,
London, EC1A 2AY,
United Kingdom
Švitrigailos g. 11B, Vilnius,
01130, Lithuania
